Return & Refund Policy

Submit a request within 30 calendar days after the order is delivered. Products must be unused, uninstalled, unaltered and complete, with their original packaging, manuals, accessories, tags and seals where supplied. You may inspect an item only as reasonably necessary to confirm its nature, characteristics and operation.

Sale products may be returned under the same conditions unless the product page clearly identifies a lawful, specific exception before purchase.

1. Open the return request form.
2. Enter the order number, order email, items and reason.
3. Wait for instructions and the correct return destination, normally sent within 2 business days. Do not send an item to an address found elsewhere.
4. Package the products securely and retain proof of postage until the refund is complete.

For a change-of-mind, size or preference return, the customer pays the carrier return cost. We do not charge a restocking fee. If the delivered item is damaged, materially not as described or not what was ordered, use the same form and include details; after review, reasonable return shipping will be arranged or reimbursed.

Approved refunds are sent to the original payment method within 14 calendar days after the returned products are received and inspected. Your bank or card provider can take additional time to post the credit.

Original standard delivery is refunded only when required for a full-order cancellation under applicable law. Express upgrades and return postage are not refunded for change-of-mind returns. If a promotion no longer qualifies after a partial return, the refund is recalculated using the promotion terms that applied to the order.

Digital gift cards and redeemed gift-card value cannot be returned or exchanged for cash except where mandatory law requires it.

Opened sealed goods that cannot be returned for health, hygiene or safety reasons may be excluded only where applicable law permits and the restriction was clearly disclosed before purchase. Products that fail the condition requirements above may be refused or returned to the customer. This policy does not limit mandatory consumer rights.

Use the contact form immediately if you need to cancel. An order cannot be changed after dispatch, but eligible products can still be returned under this policy. Any mandatory statutory cancellation rights continue to apply.